CapJili Privacy Policy – How We Protect Your Data
Your personal information matters. This page explains exactly what data CapJili collects, why we collect it, and how we keep it secure — no vague legal language, just straight talk.
Six Things to Know About CapJili's Privacy Practices
These points give you the big picture. Scroll down for the full policy, which covers each area in detail.
We Collect Only What We Need
CapJili only gathers personal information that is necessary for account creation, identity verification, payment processing, and platform security. We do not collect data for the sake of it.
Your Data Is Encrypted
All sensitive data, including personal details and payment information, is protected using industry-standard encryption in transit and at rest. CapJili invests in security infrastructure to keep your information safe.
No Selling Your Data
CapJili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data stays within the CapJili ecosystem and the partners we need to operate the platform.
You Control Your Information
Filipino players have the right to access, correct, or request deletion of their personal data. CapJili provides a straightforward process to exercise these rights through our support channels.
Cookies Are Explained Clearly
CapJili uses cookies and similar technologies to keep your session active, remember preferences, and understand platform usage. You can manage cookie settings in your browser at any time.
Direct Contact for Privacy Issues
If you have questions or concerns about how CapJili handles your data, our support team is available 24/7. Privacy-related requests receive dedicated attention and timely responses.
1. About This Policy
This Privacy Policy explains how CapJili ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors to our platform at capjili.best. It applies to all games, features, promotional activities, and support interactions available through CapJili.
By creating an account, using the CapJili platform, or interacting with our customer support team, you acknowledge that you have read this Privacy Policy and consent to the data practices described here. If you do not agree with any part of this policy, please do not use CapJili.
This policy applies to players in the Philippines and is intended to be consistent with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. CapJili is committed to responsible personal data handling as required under Philippine law.
2. Data We Collect
CapJili collects personal information in the following categories:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, selfie/photo for verification | KYC compliance, age verification, fraud prevention |
| Contact Data | Email address, mobile number, mailing address | Account communications, support, transaction notifications |
| Financial Data | GCash number, Maya account, bank account details, card last four digits | Processing deposits and withdrawals |
| Account Data | Username, password (hashed), account preferences, login history | Account access and security |
| Gaming Data | Bet history, game sessions, win/loss records, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform performance |
| Communications Data | Live chat logs, email correspondence, support tickets | Customer support, quality assurance, compliance |
CapJili does not intentionally collect sensitive personal information such as religious beliefs, political affiliations, health records, or biometric data beyond what is required for identity verification. If you voluntarily provide such information during a support interaction, it will be treated with heightened care and used only to assist with your query.
CapJili serves Filipino players with a secure, privacy-first approach to data handling.
3. How We Collect Data
CapJili collects personal data through the following channels:
- Account Registration: When you sign up for a CapJili account, you provide identity and contact information directly through the registration form.
- Identity Verification: When you submit government-issued ID documents or other verification materials during the KYC process.
- Deposits and Withdrawals: When you use a payment method to fund or withdraw from your CapJili account, financial data is exchanged with payment processors.
- Gameplay: Bet placement, game sessions, and activity on the platform are automatically recorded by our systems as part of normal operation.
- Device and Browser: Technical data such as IP address, device type, and session timestamps are collected automatically when you visit capjili.best or use the platform.
- Customer Support: Any information you share during a live chat, email, or other support interaction is recorded for quality and compliance purposes.
- Cookies and Tracking Technologies: As described in Section 8, CapJili uses cookies and similar tools to collect usage data when you browse the platform.
- Third-Party Verification Services: When you complete identity verification, CapJili may use third-party KYC service providers who process the data on our behalf.
4. How We Use Your Data
CapJili uses the data we collect for the following purposes:
- Account management: Creating, maintaining, and securing your CapJili account.
- Identity and age verification: Confirming that players are at least 21 years old and legally permitted to use the platform.
- Payment processing: Handling deposits and withdrawals through your chosen local payment methods in Philippine Peso (₱).
- Platform operation: Running games, settling bets, managing bonuses, and maintaining gaming records.
- Customer support: Responding to questions, resolving disputes, and processing account-related requests.
- Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised access.
- Responsible gaming: Monitoring gaming behaviour to identify potential problem gambling patterns and provide appropriate support or restrictions.
- Legal and regulatory compliance: Meeting requirements under Philippine law, including the Data Privacy Act of 2012 and applicable gaming regulations.
- Platform improvement: Analysing usage patterns to improve platform performance, fix technical issues, and enhance the player experience.
- Communications: Sending transactional messages such as deposit confirmations, withdrawal notifications, and important account updates. Promotional communications are sent only where you have consented or where permitted by applicable rules.
CapJili's data practices are designed around the needs and rights of Filipino players.
6. Data Retention
CapJili retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by applicable Philippine laws and regulations. Specific retention considerations include:
- Account and identity data is retained for a minimum of five years following account closure to comply with anti-money laundering requirements.
- Gaming and transaction records are retained for the period required under applicable gaming regulations.
- Customer support communications are retained for a minimum of two years for dispute resolution and quality purposes.
- Technical logs and security data are retained for the period necessary to investigate security incidents.
When data is no longer required for any legitimate purpose, CapJili will securely delete or anonymise it in accordance with our internal data management procedures.
7. Security Measures
CapJili takes data security seriously and implements technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, and destruction. Our security practices include:
- TLS/SSL encryption for all data transmitted between your browser or app and CapJili's servers.
- Encryption of stored sensitive personal and financial data.
- Access controls ensuring only authorised CapJili personnel can access player data, on a need-to-know basis.
- Regular security assessments and monitoring of our systems for unusual activity.
- Secure password hashing — CapJili never stores passwords in plaintext and will never ask you for your password.
- Two-factor authentication options for player accounts to add an extra layer of access security.
CapJili's mobile-first platform is built with security and player privacy at its core.
8. Cookies & Tracking Technologies
CapJili uses cookies and similar tracking technologies on its website and platform. Here is what that means for you as a Filipino player:
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help the site remember information about your session, such as your login status and display preferences.
Types of cookies CapJili uses
- Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and enable core features like the cashier. You cannot opt out of these while using CapJili.
- Performance cookies: Help us understand how players interact with the platform by collecting anonymous usage data. This information is used to improve page performance and user experience.
- Functional cookies: Remember your preferences, such as language settings or last-used payment method, to save you time on return visits.
- Security cookies: Used to detect and prevent fraudulent logins and protect accounts from unauthorised access.
Managing cookies
You can control cookie behaviour through your browser settings at any time. Note that disabling essential cookies may prevent you from using certain features of CapJili or logging in to your account. Refer to your browser's help documentation for guidance on managing cookies.
9. Your Privacy Rights
As a player in the Philippines, you have specific rights regarding your personal data under the Data Privacy Act of 2012. CapJili respects and supports these rights:
Right to Be Informed
You have the right to know what personal data CapJili holds about you and how it is being used. This Privacy Policy is our primary means of fulfilling this obligation.
Right to Access
You can request a copy of the personal data CapJili holds about your account at any time by contacting our support team.
Right to Correction
If any of your personal data held by CapJili is inaccurate or out of date, you have the right to request a correction. You can update basic details directly in your account settings or contact support for identity-linked data.
Right to Erasure
You may request deletion of your personal data. Note that CapJili may be required to retain certain data for legal and regulatory compliance purposes even after a deletion request, particularly for financial and gaming records.
Right to Object
You can object to processing of your personal data for marketing communications at any time by contacting support or using the unsubscribe option in any marketing email.
Right to Lodge a Complaint
If you believe CapJili has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, contact CapJili at support@capjili.best. We aim to respond to all privacy-related requests within 15 business days.
10. Minors
CapJili's services are intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will close the account and delete the associated data as quickly as possible.
If you believe a minor has created a CapJili account, please contact us immediately at support@capjili.best so we can take appropriate action.
11. Third-Party Links
CapJili's platform may occasionally reference third-party services — for example, payment gateways like GCash or Maya that open in a separate interface. Once you leave capjili.best and interact with a third-party service, that party's own privacy policy applies to any data you provide to them.
CapJili is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any service you use outside of capjili.best.
12. Changes to This Policy
CapJili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on the CapJili platform or send you an email notification where required.
Continued use of the CapJili platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically, especially if you are a frequent player.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how CapJili has handled your personal information, please get in touch:
- Email: support@capjili.best
- Live Chat: Available 24/7 within your CapJili account dashboard after logging in.
For data privacy complaints that have not been resolved to your satisfaction through CapJili's internal process, you may contact the National Privacy Commission (NPC) of the Philippines.
Ready to Join CapJili? Your Data Is in Safe Hands
Now you know how CapJili protects your information. Create an account today and experience online gaming that puts Filipino players — and their privacy — first.