CapJili FAQ – Answers for Filipino Players Explained

Visit the CapJili Register page and fill in your legal name, Philippine mobile number, email address, date of birth, a username, and a password. You must be at least 21 years old. Once submitted, follow the on-screen verification steps. Use your own details — accurate information is important for identity checks and withdrawals later on.

All players must be at least 21 years old. This applies to every CapJili account regardless of the games you intend to play. Age verification may be required at any time, including during the initial registration review or when processing a withdrawal.

No. CapJili allows one account per eligible player. Duplicate accounts can result in restrictions or closure of all associated profiles. If you are locked out of your existing account, contact support at support@capjili.best rather than creating a new one.

Use the recovery option on the CapJili Login page. A verification code will be sent to your registered mobile number or email. Follow the prompts to reset your password. If your registered contact details are no longer accessible, reach out to our support team at support@capjili.best with your account details for manual verification.

Log in to your CapJili account and go to Account Settings. Some changes, particularly to your legal name or mobile number, may require identity verification before they take effect. Do not wait until you need a withdrawal to update outdated information — mismatched details slow down reviews.

CapJili may request a valid government-issued Philippine ID — such as a PhilSys National ID, passport, driver's licence, SSS card, or UMID — along with a selfie for liveness checks. Proof of address or a payment method confirmation may also be required depending on your account activity. Always submit clear, unaltered images of current documents.

Log in to CapJili and open the Cashier section. Select your preferred payment method — available options may include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, or Mastercard. Enter the amount in Philippine pesos (₱), follow the payment provider's confirmation steps, and the funds should appear in your CapJili balance once processed.

Deposit limits vary by payment method and may also be affected by your account verification status. The cashier section shows the applicable limits when you select a method. All amounts are displayed in Philippine pesos (₱). If you want a lower personal limit for responsible gaming purposes, you can set one through your account settings.

Most deposits via GCash, Maya, and other e-wallets are processed within minutes. Bank transfers through InstaPay and PESONet may take longer depending on the sending bank's cut-off schedule. If your deposit does not reflect within the expected time, take a screenshot of the payment confirmation and contact our support team with the reference number.

Go to the Cashier section after logging in and select Withdrawal. Choose your preferred method and enter the amount. Make sure the receiving account belongs to you — third-party payment destinations are not accepted. Withdrawal requests may require identity verification before processing if your account has not yet been fully verified.

Processing times vary by method. E-wallet withdrawals to GCash or Maya typically complete within a few hours to one business day. Bank transfers may take one to three business days depending on your bank and the time of submission. Withdrawals that require identity review may take longer. Check your transaction history in the account for status updates.

No. CapJili requires that all payment accounts used for deposits and withdrawals belong to the registered account holder. Third-party payment transactions can result in delays, reviews, or restrictions. If your own GCash, Maya, or bank account is not yet linked, do so through the authorised process before initiating a transaction.

CapJili offers sports betting across NBA, PBA, football, and international matches; live sabong; jackpot slots; poker; fishing games; and basketball betting including college and professional leagues. The available catalogue may be updated periodically — check your dashboard after logging in to see the current selection.

Yes. Live betting is available for select sports and sabong events. Odds update in real time as the event progresses. Live wagers follow the same account balance and responsible gaming limits as pre-match bets. Check the sports section of your account for the current in-play schedule.

Each slot game uses a certified random number generator (RNG) to determine outcomes on every spin. Results are independent — past spins do not influence the next one. Jackpot games may feature pooled or fixed prize totals. Review the individual game information panel for details on paylines, bonus features, and the return-to-player (RTP) percentage. Remember that all slot outcomes are uncertain.

The CapJili Poker section features multiple table variants. The available games, table limits, and tournament schedules are visible in the poker lobby after you log in. If you are new to poker, review the game rules displayed in the lobby before joining a table. The minimum buy-in and blind structure are shown for each table.

Yes. CapJili is optimised for mobile browsers on Android and iOS devices. No separate app download is required — simply visit capjili.best on your mobile browser and log in. For the smoothest experience, use a stable mobile data or Wi-Fi connection, especially during live events.

CapJili's Sabong section offers live-streamed cockfight events. Bets are placed before the fight using the available options displayed on screen. Odds and available bet types are shown for each match. Payouts are credited to your CapJili balance based on the official result. Check the live schedule in the sabong section for upcoming event times.

Change your password immediately from the account settings page. Then contact our support team at support@capjili.best and describe what you noticed — unfamiliar transactions, login notifications you did not trigger, or changes to your details. Our team can place a temporary restriction on your account while the situation is reviewed. Do not share your password with anyone claiming to investigate the issue.

Use at least eight characters combining uppercase letters, lowercase letters, numbers, and a symbol. Do not include your birthday, mobile number, or username. Avoid passwords you use for email, GCash, Maya, or social media. A passphrase — three or four random words joined together — is easy to remember and hard to guess. Change your password if you believe it has been seen by another person.

Yes. Two-step verification is available and recommended for all players. When enabled, a one-time code is sent to your registered mobile number each time you log in from a new device or after certain account changes. Enable this option from your account security settings after logging in. Never share an OTP code — CapJili staff will never ask for it.

Always access CapJili directly at capjili.best — bookmark this address. CapJili will never ask for your full password, OTP code, or payment PIN through chat, text, email, or phone. Be cautious of messages or social media pages that claim to offer bonuses in exchange for your login details. If a message looks unusual, go directly to the site rather than clicking any link.

Log in to CapJili and go to Account Settings, then open the Responsible Gaming section. Select Deposit Limits and choose a daily, weekly, or monthly cap in PHP. Limits take effect immediately. You can lower a limit at any time, but requests to increase a limit require a mandatory review period before taking effect. This delay is intentional — it gives you time to reconsider.

Contact our support team at support@capjili.best or through the live chat to request a self-exclusion. You can choose a fixed period — such as one month or six months — or a permanent exclusion. During this time, your account is restricted from logging in, placing bets, or making deposits. To reactivate after a fixed-term exclusion, you must complete a review with our team. For more detail, visit the Responsible Gaming page.

A cooling-off period is a temporary break from gaming — typically one day, one week, or one month — where your account is restricted from placing bets or making deposits. It is shorter than a full self-exclusion and is useful when you want a brief reset without closing your account entirely. Activate it through the Responsible Gaming section in your account settings.

Common signs include spending more than your planned budget, chasing losses, hiding gaming activity from family, feeling anxious when you cannot play, using money set aside for bills or food, and finding it hard to stop even when you want to. If any of these feel familiar, use CapJili's tools or reach out to our support team. You can also find more resources on the Responsible Gaming page.

CapJili verifies the age and identity of all players as part of the account process. Any account found to belong to a player under 21 is closed immediately. If you share a device with younger household members, use browser parental controls or ensure your CapJili account is logged out when not in use. To report a suspected underage account, email support@capjili.best.

CapJili operates as an online gaming platform serving Filipino players. For specific licensing details and regulatory compliance information, visit the official CapJili site or contact support@capjili.best. We encourage all players to review the Terms and Conditions and About Us pages for further context.

Our support team is available 24/7 via live chat inside your account dashboard and by email at support@capjili.best. For account-specific matters like missing transactions, verification issues, or self-exclusion requests, contact us with your username and a description of the issue. Avoid sharing your full password in any message — we will never ask for it.

Active promotions are visible in your account dashboard after logging in. Each promotion lists the eligible games, wagering requirements, maximum bonus amounts, and expiry dates. Read the terms of each offer before opting in. Bonuses are intended as entertainment incentives and are not guaranteed winnings.

Try refreshing the page, clearing your browser cache, or switching to a different browser. If you are on mobile, check your internet connection — live games and sabong streaming require a stable connection. If the issue persists across devices or after a few minutes, contact support at support@capjili.best with a description of the problem and, if possible, a screenshot.